Premium Restoration Service

This exceptional service offers customers a high-level re-configuration facility in addition to our enhanced Hardware Replacement support. Designed to alleviate the burden from already stretched resources and reduce network downtime, a fully vendor accredited engineer will arrive on site within 4 hours, replace faulty parts, load the correct version of software and install the last saved configuration, leaving the unit fully operational, within 4 hours of arrival on site.

• 9x5 and 24x7 Support Options
• Guaranteed 4 hour response to site and additional 4 hour fix time anywhere in the contiguous UK
• Penalty payments for non- performance
• Remote configuration back up facility

Premium Restoration Service Overview

Support Options available for this service

END USER DIRECT Designed to alleviate some of the burden from our partners support departments, this option offers support directly to end-user. End-user must purchase software subscriptions	RESELLER DIRECT This service is designed for those partners who wish to take first line calls from their customers, but escalate to COMPUTERLINKS for second or third line queries. End-user must purchase software subscriptions

Vendor	Enhanced Advanced Replacement NBD	8x5x8 OnSite Replacement	8x5x4 OnSite Replacement	8x5x4 Engineer to Site	24x7x4 OnSite Replacement	24x7x4 Engineer to Site	Premium Restoration Service 4hr Fix
Blue Coat
Check Point
Crossbeam							Non-Standard
F5 Networks
Network Engines			Non-Standard		Non-Standard
Nokia
Resilience