This next business day (NBD) RMA service is ideal for partners who already have a team of certified engineers or for those who have customers capable of performing the required hardware changes. Upon diagnosis of a fault, COMPUTERLINKS will ship a replacement security appliance directly to the customer, having it arrive by 12.00 noon the following business day.
- 8x5 Support option
- Guaranteed pre-12 noon delivery anywhere in the UK mainland
- All aspects of the RMA procedure carried out by COMPUTERLINKS
- Automatic update of serial number changes within vendor support sites
Support Options available for this service
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END USER DIRECT
Designed to alleviate some of the burden
from our partners support departments,
this option offers support directly to end-user.
End-user must purchase software subscriptions
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RESELLER DIRECT
This service is designed for those partners who wish to take first line calls from their customers, but escalate to COMPUTERLINKS for second or third line queries.
End-user must purchase software subscriptions |
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Supported Products Table
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Vendor |
Enhanced Advanced Replacement NBD |
8x5x8
OnSite
Replacement |
8x5x4
OnSite
Replacement |
8x5x4
Engineer
to Site |
24x7x4
OnSite
Replacement |
24x7x4
Engineer
to Site |
Premium Restoration Service 4hr Fix |
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Blue Coat |
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Check Point |
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Crossbeam |
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Non-Standard |
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F5 Networks |
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Network Engines |
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Non-Standard |
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Non-Standard |
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Nokia |
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Resilience
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= Supported |
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NBD |
= Next Business Day |
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8x5x8 |
= Monday to Friday (excl. Bank Holidays) 8 hour Onsite |
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8x5x4 |
= Monday to Friday (excl. Bank Holidays) 4 hour Onsite |
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24x7x4 |
= 365 days of the year. 4 hour Onsite |
Non-Standard options may be available upon request, depending upon requirements. Please email the Professional Services team for assistance. |
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Hardware Support
