Training and re-education of technical support staff is not cheap. Outsourcing support has grown beyond industry forecasts and is set to become one of the fastest expanding services in the future.

COMPUTERLINKS can now offer you a comprehensive range of support services, provided by professional engineers trained to the highest standards through vendor accreditation schemes or Authorised Training Centres.

In addition to our standard warranty support, COMPUTERLINKS can offer our partners a range of extended support options with published service level agreements. Whether we act as first or second line support, on a 9-5 or 24x7 basis, you and your customer will receive thorough and effective post sales assistance.

Why Sell Support?

• Alleviate some of the burden from your own help desk on a 9-5 basis by outsourcing some contracts to COMPUTERLINKS
• Additional revenue opportunities on all new product sales, with additional margin to be achieved from renewals
• Offering a total solution to your customers ensuring quality of service and customer retention.

Why do your customers need Support?

• Assistance for mission critical enterprise wide solutions on a 24x7 basis
• Advise and help on performing product updates and upgrades
• Unlimited calls to qualified engineers adhering to published SLAs and procedures
• Peace of mind that the investment made on solution will be maintained

For all enquiries or more information please email the Professional Services Team or call 01638 569638

Telephone Support for Vendors Below:	8x5	24x7
ActivIdentity
Blue Coat
Check Point
Citrix		BES
F5 Networks
Google Apps
Guardium
Ipswitch
Nokia
PresiNET		BES
Resilience
RSA SecurID
Swyx
ThinPrint
Trend Micro
Tripwire
Websense

BES = Bespoke